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A favorite destination of many foreign tourists Morocco It relies on its national airline to operate international flights to and from Europe and North America in particular.
Despite being considered one of Africa’s most prestigious companies, Royal Air Maroc has come under criticism from many passengers. It is on social networks that the Moroccan airline is regularly attacked.
But if there was only one thing to criticize about this data store, will undoubtedly be his baggage management. In fact, many travelers report that they have lost their luggage with the Moroccan company and that the company’s customer service is not up to par.
RAM: “We reached our destination, but we could not reach our luggage”
This is especially true for an Internet user who says he traveled to X (formerly Twitter). data storeOn October 27, he traveled from Casablanca in Morocco to Miami in the United States, but when he arrived at his destination he realized his luggage was not there.
The traveler explains that he flew Seville-Miami with a stopover in Casablanca. His luggage appears to have remained at the Moroccan airport. “We arrived in Miami on Friday night, but we have no luggage,” she said, adding that she thought her luggage was still stuck in Morocco after her first flight from Spain.
Stating that he is still waiting for a response to the “two e-mails” he sent regarding this issue, the traveler says, “It was very difficult for us to believe that we did not have any luggage.” “Person in charge at Miami airport”.
Unfortunately, apart from a few automated responses on social networks, RAM is often slow to respond to baggage service victims, as evidenced by several other testimonies posted on the social network.
Another Internet user also states that “traveling with RAM was the worst experience.” He was the victim of a “delayed flight without a refund” and his luggage “arrived days later in a deplorable condition”. He ends up sarcastically “thanking” the RAM staff for “destroying his luggage”.
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